Western digital my book problem question and answer dti. I purchased this after getting into digital photography and, unfortunately, after losing a lot of data on a portable hd which i dropped. Oct 19, 2016 the 1tb western digital my passport is a utilitarian portable hard drive that features a fun design and solid performance at a decent price. Sep 26, 2016 wd my book external drive not working posted in external hardware. Mybook drive wont power up need help external drives for. Connecting wd my book hdd to router via usb hub with. It wont allow a answered by a verified tech support specialist we use cookies to give you the best possible experience on our website. Western digital buy from our western digital nz store.
The utility tells you which specific drivers are outofdate for all of your devices. If you need phone support you can contact wd technical support using the general support number listed on the page below. Hello, i have a 4tb western digital mybook external hard drive. The next best way to talk to their customer support team, according to other western digital customers, is by calling their 8002754932 phone number for their technical support department. So i got a case number and called back and got another tech.
While 9496727000 is western digital s best tollfree number, there are 3 total ways to get in touch with them. Without a doubt, the 1tb western digital my book world edition is the easiest to use nas ive ever tried. A faster and easier option is to use the driver update utility for western digital to scan your system for free. Also i will show how to connect it to you system and how to start your pc. One is a wd my book 4tdrive and the other a 5t drive also a wd my book. Oct 15, 2015 hello, currently, wd does not have a live chat support. The my book does not have an ethernet port, so i connected the hdd to the router via usb. Hello guys, i tried to power up my drive wich is a mybook 2t cant really tell more about it, it always worked nicely but i havent been using it for a while, tonight i tried to plug the 12v adapter into the wall and didnt launch also connected 3. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos. Purchased a western digital wd elements 8tb external harddrive and the user. The drive is not powering up western digital my book. The driver update utility for western digital will back up your current drivers for you.
The first agent i got had me to the same thing over and over again without result. Download the driver update utility for western digital. Designed to meet wds demanding requirements for durability, shock tolerance, and longterm reliability, we back up pun intended. Hi guys, i have western digital external hdd 2 tb green that seems to have stopped working. Western digital hard disk drive drivers download for. Wd my book duo 16tb 2bay external usb typec storage black. However, you can send us an email to our support team or contact us over the phone. Tech support guy is completely free paid for by advertisers and donations. Updating drivers manually requires some computer skills and patience. I searched wds website for answers, and the following is what i was able to find. If youre new to tech support guy, we highly recommend that you visit our guide for new members. Millions of people around the world trust their data to my book desktop storage.
I have opened sever tickets with western digital over the years but their customer service is terrible. The 1tb western digital my passport is a utilitarian portable hard drive that features a fun design and solid performance at a decent price. That usually make the disque unusable and i have to unplug it or restart the computer. A line of external hard drives by western digital, styled after hardbound books. Setting up and using wd security and wd drive utilities. I called support because my wd passport was not backing up. Western digitals latest designs, like the new my book duo, are a long way from those origins. Western digital my book mini usb port replacement some of the newer enclosures are not fully mac compatible, like the seagate expansion. Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and. Your product includes 30 days of free telephone support during the warranty period. If you have more than one supported my passport drive connected to your computer, select the one that you want to erase. Mar 17, 2010 tech support guy is completely free paid for by advertisers and donations. Missing driver western digital my book i have two wd mybook storage devices. I just wish my digital camera was smart enough to support an app that.
This western digital my book hard drive offers builtin 256bit hardware encryption and optional password protection for peace of mind. Hello, i recently purchased a wd my book 4 tb usb 3. I have wd my book essentials and want to know how long you have tech phone support. Western digital my passport user manual pdf download. The router doesnt recognize the usb and after searching on verizon support forums i found.
Western digital provides data storage solutions, including systems, hdd, flash ssd, memory and personal data solutions to help customers capture and preserve their most valued data. Available in various editions from essential, to premium to world edition. Nov 20, 2018 the best wireless hard drives for 2020. The router doesnt recognize the usb and after searching on verizon support forums i found that the usb ports are for.
Wd backup sw could not find device repeatedly, even w tech support. Accessing the digital media stored on your wd external hard drives directly from your windows 8 start screen is now easier than ever. I cant install the drive through that in ubuntu because it isnt support in linux the firmware that is. Mar 14, 2011 western digital s mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap. Tech support scams are an industrywide issue where scammers trick you into paying for unnecessary technical support services. Western digital external my book drive making a humming noise. This video will show you the contents of the wd mybook high capacity home network back up drive. With just one click of our new wd app, all your content is instantly displayed and organized so you can easily browse your photos, watch your videos, play your music and share it all with friends and family.
Aug 30, 2008 500gb external wd my book home edition i am having a problem with my new external hd. Best for frequent travelers, photographers with speed needs. Wd my book duo 16tb 2bay external usb typec storage. Theres virtually no setup, its remotely accessible and works flawlessly on. Mybook drive wont power up need help external drives. If you encounter any problems while updating your drivers, you can use this feature to restore your previous drivers and configuration settings. Western digital drivers download for windows 10, 8, 7, xp. Wd my book external drive not working posted in external hardware.
Oct 03, 20 install the apps onto your smartphones and tablets, and you can send all your media files over the internet to your my cloud. Store files securely with this 4tb western digital my book hard drive. Buy wd 4tb my book desktop external hard drive, usb 3. This answer explain starting macos time machine backups to my passport. These specialized drives can protect the snapshots, videos, and other memories you create on your tablet or smartphoneas well as stream them to multiple. Customer service for both western digital and asurian let this customer down. Missing driver western digital my book microsoft community. I received a replacement my book duo from poland different version than mine and noticed. Start all programs western digital wd apps wd drive utilities see figure 4 on page 10. Chevalr1c, the external comes with its own software of course called smartware. My book desktop storage has massive storage capacity so you can confidently back up the files that make up your digital life. Our datacentric solutions are comprised of the western digital, gtechnology, sandisk, upthere and wd brands. Western digital my book duo price details are updated may 2020.
If youre going to to call an agent at 8002754932 be sure to read here for the best way to do it with alternatives and shortcuts. The my book duo drive comes with 256bit aes hardware encryption with wd security software built in to help keep private content secure. Starting macos time machine backups to my passport and external usb drives. He told me it was being backed up but i just did not see it. Im using the western digital my book 3 to since 4 months. I recently installed windows 10 on my system hdd an ssd. This 30 day period starts on the date of your first telephone contact with wd technical support. The western digital my book duo is now available in malaysia. Of course, this is where my backup and other important things are. While 9496727000 is western digitals best tollfree number, there are 3 total ways to get in touch with them. Sep 05, 2016 hello guys, i tried to power up my drive wich is a mybook 2t cant really tell more about it, it always worked nicely but i havent been using it for a while, tonight i tried to plug the 12v adapter into the wall and didnt launch also connected 3. We would like to show you a description here but the site wont allow us. I installed the new sp3 for xp pro and now when my external drive connects, it freezes my computer. Western digitals wd tv hd media player the tech report.
You can also choose between different western digital my book duo variants with 8tb starting from rm 1,599. They have never supported this product and now im just out of. Wd mybook unboxing and installation tutorial youtube. Wd my book hw recognized by cpu, could manually copy files, but unable to do full backup. I have tried plugging it into different ports, different power plugs both in wall and power strip and on different computers. This website may contain forwardlooking statements, including statements relating to expectations for our product portfolio, the market for our products, product development efforts, and the. Email support is free for the entire warranty period and our extensive knowledge base is. This answer explains how to setup and use wd security and wd drive uti. May 17, 2016 one is a wd my book 4tdrive and the other a 5t drive also a wd my book. To get started, choose the western digital brand youd like help with.
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